Phone Receptionist

Kernodle Clinic; Burlington (NC); On-site; USD 19,286 - 27,552; Full time

Job summary

Kernodle Clinic, a multi-specialty practice in Burlington, NC, is seeking a patient-focused Phone Receptionist for the Internal Medicine department. The role emphasizes friendly patient interactions, accurate data entry, and efficient appointment flow in a busy clinic.

Qualifications include exceptional customer service, computer skills, and the ability to multitask in a fast-paced environment. EPIC experience is a plus. Schedule is typically Monday through Friday, 8:00–5:00 p.m., full-time.

Qualifications

• Excellent customer service and communication skills.
• Experience with medical software; EPIC experience a plus.
• Computer experience required.
• Ability to multi-task in a fast-paced clinic.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing preparation activities.
• Check in patient upon arrival and verify demographic data in EPIC.
• Schedule appointments and ensure correct patient identification.
• Obtain necessary signatures on release and assignment forms.
• Check out patient and schedule follow-up tests/procedures as directed.
• Answer phone calls, relay messages to physicians and staff accurately.

Skills

Customer service

Computer literacy

Multi-tasking

Medical knowledge

Tools

EPIC

Job description

Full Time Phone Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individuals for a Phone Receptionist position in our Internal Medicine Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. Experience preferred, but not required. EPIC experience a plus, but not required. Schedule would be Monday thru Friday, 8:00 – 5:00 p.m.

Job Type: Full-time

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Schedules appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.