Patient Concierge Receptionist - Internal Medicine

Kernodle Clinic; Burlington (NC); On-site; USD 19,286 - 27,552; Full time

Job summary

Kernodle Clinic, a multi-specialty practice in Burlington, NC, is seeking a patient-focused Phone Receptionist for the Internal Medicine department. The role emphasizes friendly patient interactions, accurate data entry, and efficient appointment flow in a busy clinic.

Qualifications include exceptional customer service, computer skills, and the ability to multitask in a fast-paced environment. EPIC experience is a plus. Schedule is typically Monday through Friday, 8:00–5:00 p.m., full-time.

Qualifications

• Excellent customer service and communication skills.
• Experience with medical software; EPIC experience a plus.
• Computer experience required.
• Ability to multi-task in a fast-paced clinic.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing preparation activities.
• Check in patient upon arrival and verify demographic data in EPIC.
• Schedule appointments and ensure correct patient identification.
• Obtain necessary signatures on release and assignment forms.
• Check out patient and schedule follow-up tests/procedures as directed.
• Answer phone calls, relay messages to physicians and staff accurately.

Skills

Customer service

Computer literacy

Multi-tasking

Medical knowledge

Tools

EPIC

Job description

Kernodle Clinic, a multi-specialty practice in Burlington, NC, is seeking a patient-focused Phone Receptionist for the Internal Medicine department. The role emphasizes friendly patient interactions, accurate data entry, and efficient appointment flow in a busy clinic.

Qualifications include exceptional customer service, computer skills, and the ability to multitask in a fast-paced environment. EPIC experience is a plus. Schedule is typically Monday through Friday, 8:00–5:00 p.m., full-time.