Patient Experience Coordinator - Medical Office Front Desk

Borland Groover; Orange Park (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Borland Groover is seeking a Medical Office Specialist to be the first point of contact at our gastroenterology center. responsibilities include front-desk greeting, patient intake, insurance verification, and collecting copays in a fast-paced setting.

The role emphasizes excellent customer service, accuracy in data entry, and proficient use of EMR and office software to support non-clinical administrative tasks.

Qualifications

• Customer service experience required.
• At least one year of medical office experience preferred.
• BLS certification within 30 days of hire.

Responsibilities

• Greet patients, family and visitors.
• Perform patient intake with demographics and insurance data.
• Scan insurance cards and documents into the system.
• Prepare daily patient charts with required documents.
• Answer and route phone calls; manage voicemails.

Skills

Communication

Time management

Customer service

Multitasking

Teamwork

Education

BLS Certificate

Tools

EMR

Microsoft Office

Job description

Borland Groover is seeking a Medical Office Specialist to be the first point of contact at our gastroenterology center. responsibilities include front-desk greeting, patient intake, insurance verification, and collecting copays in a fast-paced setting.

The role emphasizes excellent customer service, accuracy in data entry, and proficient use of EMR and office software to support non-clinical administrative tasks.