GI Ambulatory Surgery Scheduler & Patient Advocate

ADP, Inc.; Sanford (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) is seeking a dedicated PMC ASC Scheduling Coordinator to enhance the patient experience by coordinating scheduling in the ambulatory surgery center and clinic. You will collect demographics, insurance details, and payments at check-in/out and schedule appointments for both confirmed and new patients.

The role involves reviewing medical records, understanding GI procedures, and ensuring compliance with clinical guidelines and open-access scheduling.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• One to three months related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Greet and direct patients and visitors for the ASC, serving as a liaison between patients and medical support staff.
• Enter patient demographic and insurance information, and collect payments at check-in/out or when scheduling.
• Schedule patient appointments for established and new patients for the clinic and ASC.
• Review patient medical records to support open-access colonoscopies and ensure documentation.
• Advise patients on financial obligations including co-pays and insurance eligibility.
• Handle calls, messages and inquiries with accurate information.
• Process mail and paperwork, scan and index into patient chart.
• Check eligibility daily and resolve failed claims until they pass audits.

Skills

Patient scheduling

Medical office coordination

Customer service

Education

High school diploma or GED

Tools

TouchWorks

Job description

Pinehurst Medical Clinic (PMC) is seeking a dedicated PMC ASC Scheduling Coordinator to enhance the patient experience by coordinating scheduling in the ambulatory surgery center and clinic. You will collect demographics, insurance details, and payments at check-in/out and schedule appointments for both confirmed and new patients.

The role involves reviewing medical records, understanding GI procedures, and ensuring compliance with clinical guidelines and open-access scheduling.