Gestor de cuentas

AlphaGraphics - US599; Elkhart (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

AlphaGraphics in Indiana seeks an Account Manager to grow inside sales and support the Account Executive. You will handle client accounts, upsell opportunities, and ensure a positive customer experience throughout the production and delivery process.

The role requires knowledge of printing processes, strong communication, and the ability to manage proofs, quotes, and project timelines with accuracy. A professional appearance and solid MIS capabilities are essential.

Qualifications

• Account management experience is preferred but not required.
• Knowledge of printing and prepress requirements is a plus.
• Solid knowledge of MIS systems and order entry processes.
• Professional and respectful communication with customers.
• Strong analytical skills and ability to break projects into steps.
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Increase center's inside sales and support Account Executive as needed.
• Maintain center accounts and expand penetration into existing accounts.
• Create a positive experience for clients.
• Provide customers with benefits of products and services.
• Consult with customers to upsell and cross-sell opportunities.
• Capture customer specifics using Job Analysis questions.
• Review proofs and manage the proofing process.
• Prepare timely, accurate job estimates.
• Resolve customer inquiries and complaints.
• Demonstrate proficiency with MIS tools to create and estimate projects.

Skills

Account management

Printing knowledge

MIS systems

Order entry processes

Customer communications

Analytical skills

Writing skills

Verbal skills

Organization

Time management

Tools

CRM tools

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills