German-Speaking 1st Line IT Support Specialist

DCG; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Constant support of dedicated consulta

Employee referral program

Job summary

DCG is seeking a 1st Line Support specialist with German to join our client-facing IT team. You will handle support queries via tools, phone, and email, providing frontline technical assistance to users across Europe from a US-based operation.

You should have German, English, and Polish at least B2, 6–12 months in a similar role, solid communication, and MS Office proficiency. Responsibilities include logging calls, escalating complex issues, and maintaining high customer satisfaction.

Qualifications

• German, English and Polish language skills at least B2 level.
• 6–12 months of experience in a similar role.
• Ability to ask the right questions to understand customer needs and issues.
• Excellent communication and a customer-focused mindset.
• Proficiency in MS Office applications.
• Experience in providing first-line technical support and resolving basic IT issues.

Responsibilities

• Answer support queries via tools, phone and email, keeping daily contact with users across Europe.
• Resolve IT issues that can occur during office work.
• Document and log calls in the ticketing tool.
• Delegate problems not resolved on first level to the appropriate teams.
• Maintain and improve customer satisfaction levels.

Skills

German language

English language

Polish language

Customer service

Communication skills

IT troubleshooting

MS Office proficiency

Tools

MS Office

Job description

DCG is seeking a 1st Line Support specialist with German to join our client-facing IT team. You will handle support queries via tools, phone, and email, providing frontline technical assistance to users across Europe from a US-based operation.

You should have German, English, and Polish at least B2, 6–12 months in a similar role, solid communication, and MS Office proficiency. Responsibilities include logging calls, escalating complex issues, and maintaining high customer satisfaction.