German-Speaking Technical Support Advisor

remoteo; United States; Remote; USD 31,000 - 45,000; Full time

Job summary

remoteo is seeking a German-speaking Technical Support Advisor to join its international team in a fully remote role based in Spain. You will act as the primary contact for dealers and end users, diagnosing technical inquiries and guiding product usage from your home.

The position is full-time (39 hours/week, Monday to Friday, 09:00–18:00). You should be based in Spain with valid work authorization and thrive in a remote work environment.

Qualifications

• German (C1/C2) fluency with advanced English required.
• At least 2 years in customer service, helpdesk, or technical support.
• Comfort with CRM and support tools.

Responsibilities

• First line of support for dealers and end users via phone and email.
• Diagnose technical issues and guide users through solutions.
• Educate customers on product features and best practices.
• Create, track, and resolve support tickets.
• Coordinate with internal teams for escalated cases.
• Maintain detailed logs and documentation in support systems.

Skills

German (C1/C2)

English (Advanced)

Customer service

Technical support

Troubleshooting

Remote work

Tools

CRM systems

Support tools

Job description

German-Speaking Technical Support Advisor

Location: 100% Remote (Must be currently based in Spain)

Schedule: Full-time (39 hours/week, Monday -- Friday, 09:00 -- 18:00)

About the Role

Are you a tech-savvy problem solver who thrives on delivering exceptional support? We are seeking a German-Speaking Technical Support Advisor to join a dynamic, international team. In this fully remote position, you will act as a trusted point of contact for dealers and end users, diagnosing technical inquiries, guiding product usage, and ensuring an outstanding service experience---all from the comfort of your home anywhere in Spain.

Key Responsibilities

• First Line of Support: Serve as the primary contact for dealers and end users via phone and email.
• Troubleshooting & Resolution: Diagnose technical issues accurately and guide users through step-by-step solutions.
• Customer Education: Walk customers through product features, best practices, and standard updates.
• Ticket Management: Create, track, and resolve support tickets to ensure timely case resolution.
• Cross-Team Collaboration: Coordinate with internal teams to handle escalated or complex technical cases.
• Record Keeping: Maintain detailed, precise customer logs and documentation in support systems.

What We Are Looking For

• Languages: Native or fluent German (C1/C2 level) combined with advanced English skills.
• Experience: At least 2 years in customer service, helpdesk, or technical support roles.
• Problem-Solving Skills: Proven ability to take full ownership of cases and drive them to resolution.
• Tech-Savvy: Comfortable navigating support tools, CRM systems, and troubleshooting workflows.
• Remote Readiness: Self-motivated, organized, and confident working independently in a remote environment.
• Location: Must be currently residing in Spain with valid legal work authorization.

What's in It for You

• True Remote Flexibility: Work from home anywhere in Spain with a predictable, fixed schedule (Monday--Friday, 9:00 AM -- 6:00 PM).
• Stable Contract: Full-time, permanent contract with a competitive base salary and performance bonus.
• Comprehensive Benefits: Paid health insurance included.
• Paid Onboarding & Growth: Fully paid initial training program with ongoing upskilling and career development opportunities.
• Global Culture: A supportive, international, and multicultural working environment.