Technical Support Specialist (French Speaking) - 100% Remote - EMEA

Hostaway; Job; Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive pay

100% remote

Equity stock options

Growth opportunities

Annual leave

Résumé du poste

Hostaway is seeking a Technical Support Level 1 Specialist to support our European customer base, with emphasis on French and English speaking markets. You will develop deep knowledge of our B2B SaaS products and assist customers to maximize platform value.

This fully remote role requires C2-level French and English, and you will work primarily with customers in both languages via phone, chat, and email. You must be prepared for CET work hours and continuous learning.

Qualifications

• 2+ years in technical support or SaaS support.
• Proficient in French and English at C2 level.
• Willingness to work shifts (9 AM–6 PM CET).

Responsabilités

• Provide support via phone, chat, and email with timely responses.
• Diagnose and troubleshoot SaaS platform issues, including config and integrations.
• Collaborate with Product Development and QA to resolve complex issues.
• Document inquiries and resolutions in the support system.
• Contribute to knowledge base and training materials.

Connaissances

Technical support

SaaS

Customer service

French

English

Description du poste

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets.

In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short‑term rental bookings. You’ll work primarily with customers in French and English. You must have C2-level French and English language skills to be considered for the role.

Your mission

• Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.
• Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
• Collaborate closely with internal teams, including Product Development and QA, to elevate and resolve complex technical issues.
• Document and track customer inquiries, issues and resolutions in our support system.
• Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
• Assist with product demonstrations and customer training sessions when needed.
• Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.

• 2+ years of experience in a technical support, customer support or call centre role, within a SaaS or technology environment.
• Strong problem‑solving skills and the ability to troubleshoot technical issues clearly and effectively.
• C2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email.
• Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET.
• Eagerness to learn, a customer‑first mindset, and a commitment to delivering high‑quality support.

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co‑working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast‑growing and profitable company. This ensures we all share in the company’s success.
• Values‑Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract‑specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country‑specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).