German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development opportunities

Zusammenfassung

Mercier Consultancy Group is seeking a German Speaking Solutions Consultant in Sofia. You will provide high-quality technical and functional support to German-speaking customers via phone, email, and live chat, acting as the main point of contact to ensure exceptional service.

The role requires native or fluent German, proven customer support experience, and strong problem-solving skills. A relocation package and training are provided to support international professionals moving to Bulgaria.

Qualifikationen

• Native or fluent German (spoken and written).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to navigate complex digital platforms.
• Excellent communication and a passion for delivering premium service.

Aufgaben

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
• Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with cross-functional teams to escalate and resolve technical challenges effectively.
• Contribute to the continuous improvement of knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.

Kenntnisse

German fluent

Customer support

Communication skills

Problem solving

Tools

CRM software

Live chat tools

Email support

Jobbeschreibung

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO sectors, we are dedicated to curating career-defining opportunities that prioritize professional growth and exceptional employee experience.

Job Overview

We are currently searching for a dynamic professional to join our team as a German Speaking Solutions Consultant in Sofia. This German Speaking Solutions Consultant position in Bulgaria offers a unique chance to excel in the competitive Customer Support Services industry while enjoying a fully supported international career move.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
• Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with cross-functional teams to escal and resolve technical challenges effectively.
• Contribute to the continuous improvement of knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to navigate complex digital platforms.
• Excellent communication skills and a passion for delivering premium service.
• Willingness to relocate to Sofia for this German Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Career development opportunities in one of the best German-speaking jobs in the region.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of history, modern urban lifestyle, and breathtaking natural scenery. When searching for German-speaking jobs, Sofia stands out as a vibrant hub that provides a high quality of life at an affordable cost, making it an ideal destination for international professionals settling into Bulgaria.

Beyond the career opportunities, Bulgaria is renowned for its culinary delights, welcoming culture, and diverse climate ranging from snowy mountains to golden Black Sea beaches. By choosing this German Speaking Solutions Consultant position in Bulgaria, you are setting yourself up for an enriching international experience in the heart of Europe.