German-Speaking Service Desk Agent | IT Support

DIGITALL Nature Corp; United States; Remote; USD 14,000 - 24,000; Full time

Job summary

DIGITALL is seeking a dedicated IT customer support specialist to join our Bulgaria-based team. You will receive, analyze, and resolve technical requests primarily via phone and ticketing systems, while communicating clearly in German and English.

You will troubleshoot efficiently, document interactions, and collaborate with colleagues to maintain high-quality support. Prior experience is beneficial, and full training is provided.

Qualifications

• Very good command of German and English (B2/C1 level minimum).
• Strong communication, listening, and problem-solving skills.
• Organized, detail-oriented, and able to manage multiple requests effectively.
• Genuine interest in IT/technology and customer support.
• Team-oriented with a positive, empathetic attitude.
• Basic Microsoft 365 knowledge is a plus.
• Previous technical support or customer service experience is advantageous (full training provided).

Responsibilities

• Receive, analyze, and resolve technical requests primarily via phone and ticketing system.
• Troubleshoot issues efficiently and determine optimal solutions for quick resolution.
• Provide clear, accurate, and professional information in both German and English.
• Ensure high customer satisfaction with every interaction through empathy and patience.
• Collaborate with the team to maintain consistent, high-quality support.
• Document interactions accurately and follow established procedures.

Job description

DIGITALL is seeking a dedicated IT customer support specialist to join our Bulgaria-based team. You will receive, analyze, and resolve technical requests primarily via phone and ticketing systems, while communicating clearly in German and English.

You will troubleshoot efficiently, document interactions, and collaborate with colleagues to maintain high-quality support. Prior experience is beneficial, and full training is provided.