Service Desk Agent with German

DIGITALL Nature Corp; United States; Remote; USD 14,000 - 24,000; Full time

Job summary

DIGITALL is seeking a dedicated IT customer support specialist to join our Bulgaria-based team. You will receive, analyze, and resolve technical requests primarily via phone and ticketing systems, while communicating clearly in German and English.

You will troubleshoot efficiently, document interactions, and collaborate with colleagues to maintain high-quality support. Prior experience is beneficial, and full training is provided.

Qualifications

• Very good command of German and English (B2/C1 level minimum).
• Strong communication, listening, and problem-solving skills.
• Organized, detail-oriented, and able to manage multiple requests effectively.
• Genuine interest in IT/technology and customer support.
• Team-oriented with a positive, empathetic attitude.
• Basic Microsoft 365 knowledge is a plus.
• Previous technical support or customer service experience is advantageous (full training provided).

Responsibilities

• Receive, analyze, and resolve technical requests primarily via phone and ticketing system.
• Troubleshoot issues efficiently and determine optimal solutions for quick resolution.
• Provide clear, accurate, and professional information in both German and English.
• Ensure high customer satisfaction with every interaction through empathy and patience.
• Collaborate with the team to maintain consistent, high-quality support.
• Document interactions accurately and follow established procedures.

Job description

Location: Bulgaria

At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

This is your job:

• Receive, analyze, and resolve technical requests primarily via phone andticketing system,
• Troubleshoot issues efficiently and determine optimal solutions for quick resolution
• Provide clear, accurate, and professional information in both German and English
• Ensure high customer satisfaction with every interaction through empathy and patience
• Collaborate with the team to maintain consistent, high-quality support
• Document interactions accurately and follow established procedures

Your qualifications:

• Very good command of German and English (B2/C1 level minimum)
• Strong communication, listening, and problem-solving skills
• Ability to understand and resolve technical issues even with limited details
• Organized, detail-oriented, and able to manage multiple requests effectively
• Genuine interest in IT/technology and customer support
• Team-oriented with a positive, empathetic attitude
• Basic Microsoft 365 knowledge is a plus
• Previous technical support or customer service experience is advantageous (full training provided)

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview