German-Speaking Customer Support Specialist (Hybrid)

Simple Online Healthcare; United States; Hybrid; USD 33,804 - 41,316; Full time

Benefits offered by this job

33 days holiday including Bank Holidays

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

Income Protection

Cycle to Work Scheme

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

24/7 health support helpline

Love2Shop Discount

Fresh fruit

Free coffee machine

Job summary

Simple Online Healthcare is seeking a German‑Speaking Customer Service Advisor to support our growing German market. This full‑time hybrid position requires a native‑fluent German speaker who can engage with patients and customers via calls, emails, and social media.

The ideal candidate will manage inquiries, address concerns, and provide excellent customer service. Strong organizational skills and the ability to remain calm under pressure are essential. The role offers various benefits including private healthcare and a company share scheme.

Qualifications

• Fluent or native German is essential.
• Experience with digital platforms is a plus.
• Must be able to deal with vulnerable customers.

Responsibilities

• Manage inbound contacts across phone, email, and social.
• Resolve queries efficiently and with care.
• Handle complex issues requiring coordination with teams.

Skills

Fluent or native German

Organized

Calm under pressure

Empathetic

Experience with Zendesk

Job description

Simple Online Healthcare is seeking a German‑Speaking Customer Service Advisor to support our growing German market. This full‑time hybrid position requires a native‑fluent German speaker who can engage with patients and customers via calls, emails, and social media.

The ideal candidate will manage inquiries, address concerns, and provide excellent customer service. Strong organizational skills and the ability to remain calm under pressure are essential. The role offers various benefits including private healthcare and a company share scheme.