German-Speaking Insurance Customer Advisor (Hybrid)
Accenture
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Benefits offered by this job
Job summary
Accenture is expanding its Insurance Operations team to support a Swiss client in a hybrid role. You will handle phone-based customer service and back-office insurance tasks, documenting every interaction in CRM, and gradually expanding to more processes and ownership as you grow with the team.
The role emphasizes German language proficiency (C1), strong communication, and careful handling of premium and payment information, with opportunities for professional development within Accenture’s
Qualifications
- German language skills at C1 level.
- Experience in the insurance industry across customer service, policy administration, claims, underwriting support, premium services, sales support or broker operations.
Responsibilities
- Provide professional customer-focused support exclusively by telephone.
- Explain solutions clearly and aim for effective resolution during the call.
- Document all interactions and actions in the CRM and insurance systems.
- Process changes to payment methods and frequencies per client procedures.
- Elevate complex cases to specialists as needed.
Skills
Tools
Job description
Accenture is expanding its Insurance Operations team to support a Swiss client in a hybrid role. You will handle phone-based customer service and back-office insurance tasks, documenting every interaction in CRM, and gradually expanding to more processes and ownership as you grow with the team.
The role emphasizes German language proficiency (C1), strong communication, and careful handling of premium and payment information, with opportunities for professional development within Accenture’s
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