German-Speaking Pharma Customer Service Specialist

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative for the Pharmaceuticals industry in the United States. You will support German-speaking clients across multiple channels, providing product, usage, and regulatory information.

The role requires fluency in German and English, strong communication, and meticulous service records. Benefits include health insurance, training, bonuses, and relocation support.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in pharmaceuticals or healthcare.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Excellent problem-solving skills and attention to detail.
• Ability to handle confidential information professionally.
• Familiarity with regulatory requirements in the pharmaceuticals industry is a plus.
• Proficiency in customer service software and Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer service to German-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, prescriptions, and services.
• Provide accurate information regarding product usage, side effects, and regulatory compliance.
• Handle customer complaints and provide solutions in a timely and professional manner.
• Collaborate with healthcare professionals and internal teams to address client needs effectively.
• Maintain up-to-date knowledge of pharmaceutical products and industry regulations to ensure compliance.
• Document all customer interactions accurately and maintain meticulous service records.

Skills

German language

English language

Customer service

Communication skills

Problem solving

Confidentiality

Pharma regulations

CRM software

Microsoft Office

Tools

Customer service software

Microsoft Office Suite

Job description

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative for the Pharmaceuticals industry in the United States. You will support German-speaking clients across multiple channels, providing product, usage, and regulatory information.

The role requires fluency in German and English, strong communication, and meticulous service records. Benefits include health insurance, training, bonuses, and relocation support.