German-Speaking Biotech Customer Advocate | Relocation & Training

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid培训

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative in the biotechnology sector. You will assist German and English-speaking clients via phone, email, and chat, providing product information, processing orders, and handling returns with a focus on high customer satisfaction.

Ideal candidates have strong communication skills, prior customer service experience in life sciences, and familiarity with CRM software and MS Office.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in biotechnology or pharmaceutical industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with biotechnology products is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.

Responsibilities

• Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat.
• Assist customers with inquiries related to biotechnological products, services, and technical support.
• Provide product information, facilitate orders, and handle returns and exchanges professionally.
• Resolve customer complaints efficiently while ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of the company’s products, services, and industry standards.
• Document customer interactions accurately and contribute to ongoing improvement initiatives.
• Collaborate with sales and research teams to ensure customers receive timely and accurate information.

Skills

German fluency

English fluency

Customer service

Biotech knowledge

Interpersonal skills

Problem solving

Multitasking

Tools

CRM software

MS Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative in the biotechnology sector. You will assist German and English-speaking clients via phone, email, and chat, providing product information, processing orders, and handling returns with a focus on high customer satisfaction.

Ideal candidates have strong communication skills, prior customer service experience in life sciences, and familiarity with CRM software and MS Office.