German-Speaking CS Rep — Energy Sector, Relocation

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

hotel )

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is hiring a German-speaking Customer Service Representative in the Energy (Oil & Gas) sector. You will support German-speaking clients across channels, delivering high-quality service and accurate information.

The ideal candidate is fluent in German and English with prior customer service experience, excellent communication, and record-keeping ability. The role offers comprehensive benefits including private health insurance and a relocation package.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the energy sectors.
• Strong communication and interpersonal skills.
• Proficiency with customer service software and MS Office.
• Detail-oriented with ability to multitask.
• Proactive attitude focused on customer satisfaction and service excellence.

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to oil and gas products, services, and account management.
• Handle customer complaints effectively and efficiently to ensure satisfaction.
• Collaborate with internal teams to address complex customer issues and provide timely solutions.
• Maintain up-to-date knowledge of products, services, and industry regulations.
• Document all customer interactions accurately and maintain comprehensive records for reporting purposes.
• Support the sales team by providing insights from customer feedback to enhance service offerings.

Skills

German & English

Customer service experience

Communication skills

Analytical thinking

Customer service software

Multitasking

Tools

MS Office

Job description

Patrique Mercier Recruitment By Nellie is hiring a German-speaking Customer Service Representative in the Energy (Oil & Gas) sector. You will support German-speaking clients across channels, delivering high-quality service and accurate information.

The ideal candidate is fluent in German and English with prior customer service experience, excellent communication, and record-keeping ability. The role offers comprehensive benefits including private health insurance and a relocation package.