German-Speaking AI Adoption & Customer Success Manager

BRYTER

United States

Remote

USD 78,000 - 123,000

Full time

4 days ago

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Benefits offered by this job

Competitive compensation package

30 vacation days

Wellhub

JobRad

Work From Home Allowance

Job summary

BRYTER is seeking a Customer Success Manager for BEAMON AI (DE/AT) to bridge law, technology, and customer enablement. You will ensure customers derive value from AI-enabled workflows, drive renewals and expansion, and navigate adoption strategies in a fast-paced, remote-first environment.

Travel may be required to meet clients and speak at events. The role emphasizes near-native German proficiency and strong English, with a focus on data-driven insights and collaboration with Product teams to

Qualifications

Native German speaker with near-native proficiency.
Highly fluent English speaker.
MBA or equivalent in business, law, computer science, or related field.
Experience in legal tech or legal industry.
Calm, empathetic, and effective with customers.
Strong communication to explain technical issues to diverse stakeholders.
Ability to work cross-functionally in a high-trust startup.
Comfort with fast-paced, remote-first environments.
Leverage AI in daily work.

Responsibilities

Work with customers to ensure they leverage BEAMON AI and create business value.
Use analytics to sustain engagement, renewals, and expansion.
Promote product adoption and increased usage to boost retention.
Monitor usage to spot users at risk of churn.
Provide hands-on technical assistance to customers.
Build relationships with assigned accounts and identify growth opportunities.
Advocate for customers; relay feedback to Product team to improve the product.
Share best practices to improve processes.
Travel to meet customers or attend international events.