German Billing & Customer Care Specialist (Hybrid)

UPS; United States; Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Full training

UPS Pension Scheme/ Healthcare

Life Assurance

Tuition Reimbursement

Promotion from within policy

Resumo da oferta

UPS is seeking a customer service oriented billing specialist in Citywest Dublin, offering a hybrid work arrangement with on-site training followed by remote options. The role involves resolving billing inquiries, issuing adjustments, and maintaining customer satisfaction while communicating in English.

Initial training is provided on-site, with a pathway to a flexible hybrid schedule. A background in customer service and familiarity with Excel will help you excel in this position.

Qualificações

• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Excel is advantageous.
• Training provided on site with progression to hybrid work.

Responsabilidades

• Handle customer billing inquiries and correct invoice issues.
• Process billing adjustments and credit/debit notes as needed.
• Answer calls and emails, log queries, and support system investigations.

Conhecimentos

Customer service

Excel

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

UPS is seeking a customer service oriented billing specialist in Citywest Dublin, offering a hybrid work arrangement with on-site training followed by remote options. The role involves resolving billing inquiries, issuing adjustments, and maintaining customer satisfaction while communicating in English.

Initial training is provided on-site, with a pathway to a flexible hybrid schedule. A background in customer service and familiarity with Excel will help you excel in this position.