Billing Operations Associate - Hybrid & Customer Focus

Wolters Kluwer - Financial Services Solutions; Dallas (TX); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k)

Commuter benefits

Paid parental leave

Job summary

Wolters Kluwer - Financial Services Solutions seeks a Customer Service Operations Associate, Billing Resolution, to resolve billing issues and support the AR function in Dallas. Hybrid work schedule: 3 days in office, 2 days remote.

You will analyze errors, prepare reports, and collaborate with stakeholders to ensure accurate payments and high-quality service. A foundational billing background and strong attention to detail are essential for success.

Qualifications

• High School Diploma with two years of comparable job experience.
• Bachelor's degree in Accounting, Finance or Business preferred.
• 1+ years' experience in a corporate A/R or billing department.

Responsibilities

• Analyze billing error reports and determine steps to correct errors for AR to post payments.
• Collaborate with internal/external stakeholders to resolve billing issues.
• Create and interpret operational reports.
• Update and maintain standard operating procedures.
• Provide first-line support and escalate issues as needed.
• Track and report on resource utilization and call volumes.
• Conduct basic quality checks and audit customer interactions.
• Suggest improvements for operational efficiency.
• Manage follow-up activities for unresolved customer issues.
• Assist team members with operational tasks.

Skills

Billing knowledge

Analytical skills

Customer service

Workflow coordination

Detail-oriented

Basic reporting

Time management

Problem-solving

ERP/Excel/databases

Education

HS Diploma

Bachelor's degree (Accounting/Finance/Business)

1+ years AR/billing experience

Tools

ERP systems

Excel

Databases

Job description

Wolters Kluwer - Financial Services Solutions seeks a Customer Service Operations Associate, Billing Resolution, to resolve billing issues and support the AR function in Dallas. Hybrid work schedule: 3 days in office, 2 days remote.

You will analyze errors, prepare reports, and collaborate with stakeholders to ensure accurate payments and high-quality service. A foundational billing background and strong attention to detail are essential for success.