Genius Admin & Repair Operations Lead

Apple; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Apple in Nashville is seeking a Genius Admin who guides a team of technicians with hands-on diagnostic skills and exceptional customer service. You will coordinate repair workflows, mentor colleagues, and keep product knowledge current to deliver swift, confident resolutions.

In this role you also handle end-of-month tasks, maintain repair room operations, and collaborate with Operations to track inventory while upholding Apple’s standards for trust and service.

Qualifications

• Creative problem solving abilities to resolve issues on the spot.
• Customer-focused approach providing excellent service.
• Ability to make quick decisions under tight deadlines.

Responsibilities

• Provide insightful, hands-on technical support and guidance to customers throughout the repair process.
• Diagnose product issues on the spot and explain situations clearly with patience.
• Coordinate customer pickup and repair status communications; maintain case notes.
• Mentor team members and share knowledge to build capabilities.
• Manage end-of-month and new-month paperwork and collaborate on inventory control.

Skills

Creative problem solving

Customer focus

Decision making under pressure

Team mentorship

Multi-tasking

Clear delegation

Job description

Apple in Nashville is seeking a Genius Admin who guides a team of technicians with hands-on diagnostic skills and exceptional customer service. You will coordinate repair workflows, mentor colleagues, and keep product knowledge current to deliver swift, confident resolutions.

In this role you also handle end-of-month tasks, maintain repair room operations, and collaborate with Operations to track inventory while upholding Apple’s standards for trust and service.