IT Support Specialist

Vanderlande Manufacturing USA; Marietta (GA); On-site; USD 48,000 - 66,000; Full time

Job summary

Vanderlande Manufacturing USA is seeking an IT Support Specialist to deliver hands-on and remote support for North American operations. You will handle Level 1–2 tickets, maintain user accounts, and assist with device lifecycles and procurement across multiple offices.

The role requires strong Windows 11, M365, AD/MFA knowledge, plus solid networking basics. Some travel to remote offices is expected, with responsibilities spanning AV/meeting-room tech and remote assistance.

Qualifications

• 3–5 years IT support experience in a corporate environment.
• Strong troubleshooting skills with Windows 11 and enterprise desktops.
• Proficient with Microsoft 365 (Outlook, Teams, OneDrive, Office apps).
• Knowledge of Active Directory, MFA, and identity management concepts.
• Networking basics: TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLANs.
• Excellent customer service and communication skills.
• Willingness to travel occasionally to other offices.

Responsibilities

• Provide Level 1 and 2 technical support for Windows workstations, Microsoft 365 apps, peripherals, and business applications.
• Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
• Troubleshoot network connectivity (LAN/WAN, Wi‑Fi, VPN, DNS, DHCP, VLANs, TCP/IP).
• Support user accounts, permissions, MFA, and Active Directory.
• Support laptops, desktops, docking stations, monitors, printers, meeting-room equipment.
• Participate in TechBar/walk-up IT support and service requests.
• Support mobile devices and cellular services, including device setup and vendor coordination.
• Assist with IT purchasing, procurement, and equipment lifecycle management.
• Document solutions and maintain ticket records; contribute to knowledge articles.
• Travel to remote offices for deployments and IT projects.
• Ensure meeting rooms and AV systems are operational.
• Provide remote technical support across North America.

Skills

Windows 11

Microsoft 365

Active Directory

MFA / IAM concepts

Networking fundamentals

Customer service

Troubleshooting

Remote support

Ticketing/documentation

Travel readiness

Tools

VPN

DNS/DHCP

LAN/WAN

MS Teams Rooms / AV tech

Job description

Job Title

IT Support Specialist

Location

Marietta & White, Georgia

Job Description

We are seeking an experienced IT Support Specialist to provide hands‑on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies. The IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.

Responsibilities & Tasks

• Provide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.
• Diagnose and resolve workstation, software, authentication, connectivity, and performance issues.
• Troubleshoot network connectivity issues involving LAN/WAN, Wi‑Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.
• Support user accounts, permissions, MFA, Active Directory, and other identity and access‑related issues.
• Support laptops, desktops, docking stations, monitors, printers, meeting‑room equipment, and other workplace technology.
• Participate in scheduled TechBar/walk‑up IT support , assisting employees with technical issues and service requests.
• Support mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.
• Assist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.
• Support the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.
• Assist with infrastructure‑related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.
• Provide remote technical support to employees and offices throughout North America.
• Travel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands‑on IT needs.
• Ensure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.
• Document solutions and contribute to knowledge articles, procedures, and technical support documentation.
• Maintain clear and accurate ticket documentation and take ownership of issues through resolution.
• Identify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.

Qualifications & Skills

• 3-5 years of IT support experience , preferably providing Level 2 or equivalent technical support in a corporate environment.
• Strong troubleshooting skills with Windows 11 and enterprise desktop environments.
• Strong working knowledge of Microsoft 365 , including Outlook, Teams, OneDrive, and Microsoft Office applications.
• Working knowledge of Active Directory , user accounts, permissions, MFA, and identity and access management concepts.
• Solid understanding of networking fundamentals, including: TCP/IP
• DNS and DHCP
• LAN/WAN concepts
• Wi‑Fi
• VPN
• VLANs
• Ability to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.
• Strong customer‑service mindset with the ability to support employees with varying levels of technical knowledge.
• Strong written and verbal communication skills.
• Ability to effectively organize and prioritize multiple tickets, service requests, and operational activities.
• Willingness and ability to travel periodically to other office locations.

Preferred Qualifications

• Familiarity with Microsoft Entra ID .
• Experience supporting smartphones, mobile devices, and corporate cellular services.
• Experience troubleshooting office network and infrastructure equipment.
• Experience with IT purchasing, vendor management, procurement, or IT asset management.
• Experience supporting Microsoft Teams Rooms or other meeting‑room and audiovisual technologies.
• Experience providing IT support across multiple office locations.
• Experience creating knowledge articles, procedures, and technical support documentation.
• Familiarity with Microsoft Copilot, Power Automate , or other workplace automation technologies.

Core Competencies

• Technical troubleshooting and problem-solving
• Customer-focused service delivery
• Ownership and follow-through
• Clear written and verbal communication
• Ability to work independently
• Collaboration across technical teams
• Organization and prioritization
• Adaptability across a broad range of technologies
• Continuous improvement mindset

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants w