Systems Engineer (Tier 2 Support)

Tier4Group; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Tier4 Group is seeking a hands-on IT Systems Engineer (Tier 2 Support) to manage Microsoft-based digital workplace and serve as a key escalation point for endpoint, identity, and Microsoft 365 issues.

The role blends daily operational support, automation opportunities, and project work within a highly collaborative IT environment. A strong background in Intune, Entra ID, AD, 365, Autopilot, and security is preferred.

Qualifications

• 3+ years in Systems Administration, Endpoint Administration, Desktop Engineering, or similar role.
• Strong hands-on experience with the listed Microsoft technologies and ITSM tooling.
• Excellent troubleshooting, documentation, and customer-service skills.

Responsibilities

• Administer and support Microsoft 365, Entra ID, Active Directory, Intune, and Windows endpoint environments.
• Manage device provisioning, enrollment, compliance, patching, software deployment, and endpoint lifecycle processes.
• Support Windows Autopilot deployments and device refresh initiatives.
• Troubleshoot and resolve escalated endpoint, identity, authentication, and access-management issues.
• Administer user provisioning, RBAC, group memberships, MFA configurations, and Conditional Access policies.
• Support Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and related M365 services.
• Assist with endpoint security initiatives including BitLocker, Defender, device compliance, and vulnerability remediation.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks.
• Support core networking services including DNS, DHCP, VPN connectivity, wireless networking, and TCP/IP troubleshooting.
• Participate in infrastructure and digital workplace projects while continuously improving processes and documentation.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.

Skills

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

Microsoft 365 Administration

Active Directory

Multi-Factor Authentication (MFA)

Conditional Access

Endpoint Security & Compliance

PowerShell

Endpoint Deployment & Software

ServiceNow

Tools

ServiceNow

Job description

Systems Engineer (Tier 2 Support)
Full Time
Onsite - Cobb Galleria Area

About the Role

We are seeking a hands-on IT Systems Engineer (Tier 2 Support)to support and enhance our Microsoft-based digital workplace environment. This role serves as a key escalation point for endpoint, identity, access, and Microsoft 365-related issues while helping drive operational excellence across user technologies and enterprise systems.

The ideal candidate has strong experience with Microsoft Intune, Entra ID, Active Directory, Microsoft 365, Autopilot, endpoint security, and device lifecycle management, along with a passion for problem-solving and improving the employee technology experience.

This position offers a blend of daily operational support, engineering initiatives, automation opportunities, and project work within a highly collaborative IT environment.

What You'll Do

• Administer and support Microsoft 365, Entra ID, Active Directory, Intune, and Windows endpoint environments.
• Manage device provisioning, enrollment, compliance, patching, software deployment, and endpoint lifecycle processes.
• Support Windows Autopilot deployments and device refresh initiatives.
• Troubleshoot and resolve escalated endpoint, identity, authentication, and access-management issues.
• Administer user provisioning, RBAC, group memberships, MFA configurations, and Conditional Access policies.
• Support Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and related M365 services.
• Assist with endpoint security initiatives including BitLocker, Defender, device compliance, and vulnerability remediation.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks.
• Support core networking services including DNS, DHCP, VPN connectivity, wireless networking, and TCP/IP troubleshooting.
• Participate in infrastructure and digital workplace projects while continuously improving processes and documentation.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.

What We're Looking For

• 3+ years of experience in Systems Administration, Endpoint Administration, Desktop Engineering, Technical Support Engineering, or a similar role.
• Strong hands-on experience with:
  • Microsoft Intune
  • Windows Autopilot
  • Microsoft Entra ID (Azure AD)
  • Microsoft 365 Administration
  • Active Directory
  • Multi-Factor Authentication (MFA)
  • Conditional Access
  • Endpoint Security & Compliance
  • PowerShell
  • Endpoint Deployment & Software Distribution
  • ServiceNow or similar ITSM platform
• Strong troubleshooting skills across Windows endpoint, identity, authentication, and Microsoft 365 environments.
• Experience supporting enterprise endpoint environments and distributed user populations.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.

Preferred Qualifications

• Experience with:
  • Microsoft Defender
  • SCCM / MECM
  • JAMF
  • Veeam
  • Meraki
  • Azure administration
  • Endpoint vulnerability remediation
• Microsoft certifications such as:
  • Microsoft Endpoint Administrator Associate
  • Azure Administrator Associate (AZ-104)
  • Microsoft 365 Administrator
  • Microsoft Certified: Identity and Access Administrator
• Security+, Network+, or similar certifications.
• Experience supporting hybrid cloud environments.

What Success Looks Like

• Becomes a trusted escalation resource for endpoint, Microsoft 365, and identity-related issues.
• Delivers a seamless onboarding, offboarding, and device management experience.
• Maintains secure, compliant, and properly managed endpoint environments.
• Automates repetitive tasks and identifies opportunities for operational improvement.
• Contributes to technical projects while providing exceptional support to employees across the organization.