Information Technology Support Engineer

LHH; Bellevue (WA); On-site; USD 55,000 - 85,000; Full time

Job summary

LHH in Bellevue, WA is seeking a hands-on IT Support Engineer to deliver Tier 1 and 2 technical assistance in a Microsoft-centric environment, supporting end-users across office and field teams.

You will troubleshoot Microsoft 365 apps, manage Azure AD/Entra ID, Active Directory, Exchange Online, Intune, and handle device provisioning, deployments, and documentation. The role emphasizes strong customer service and the ability to juggle multiple priorities in a fast-paced setting.

Qualifications

• 2+ years of IT support, Systems Administration, or Help Desk experience.
• Experience providing Tier 1/2 technical support in a Microsoft environment.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comprehensive compensation package and vacation program.

Responsibilities

• Provide Tier 1/2 support for hardware, software, network, and mobile device issues.
• Respond to and resolve help desk tickets in a timely manner.
• Support desktops, laptops, printers, mobile devices, and conferencing technology.
• Provision, deploy, and maintain equipment for new hires and existing employees.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Administer Microsoft 365, Azure AD/Entra ID, Active Directory, Exchange Online, and Intune.
• Manage user accounts, permissions, security groups, and device policies.
• Assist with endpoint management, patching, and software deployments.
• Support networking components including switches, firewalls, VPNs, and wireless connectivity.
• Monitor system health, backups, and overall IT service availability.
• Maintain accurate technical documentation and asset records.

Skills

Microsoft 365

Azure AD/Entra ID

Active Directory

Troubleshooting

Customer service

Tools

Intune

Exchange Online

Azure AD

Job description

We are seeking a hands-on IT Support Engineer to provide Tier 1 and Tier 2 technical support across a Microsoft-centric environment. This role is responsible for troubleshooting end-user issues, supporting Microsoft 365 and Azure services, managing devices and user accounts, and ensuring reliable operation of core IT systems for both office and field employees.

Key Responsibilities

• Provide Tier 1/2 support for hardware, software, network, and mobile device issues.


• Respond to and resolve help desk tickets in a timely manner.


• Support desktops, laptops, printers, mobile devices, and conferencing technology.


• Provision, deploy, and maintain equipment for new hires and existing employees.


• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


• Administer Microsoft 365, Azure AD/Entra ID, Active Directory, Exchange Online, and Intune.


• Manage user accounts, permissions, security groups, and device policies.


• Assist with endpoint management, patching, and software deployments.


• Support networking components including switches, firewalls, VPNs, and wireless connectivity.


• Monitor system health, backups, and overall IT service availability.


• Maintain accurate technical documentation and asset records.

Required Qualifications

• 2+ years of IT support, Systems Administration, or Help Desk experience.


• Experience providing Tier 1/2 technical support in a Microsoft environment.


• Strong troubleshooting and customer service skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Comprehensive compensation package and vacation program.