Enterprise IT Support Engineer I - End-User IT Support

Quality Technology Services, LLC; Suwanee (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan with match

Flexible spending and HSA accounts

Paid holidays

Paid time off

Paid volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military benefits package

QTS scholarship for dependents

Wellness program

Tuition Reimbursement Program

Job summary

QTS in Suwanee, GA is seeking an Enterprise IT Support Engineer I to resolve desktop issues and support a dynamic end-user environment. The role requires handling tickets, escalations, and on-site collaboration with Systems Engineers to ensure smooth technology operations.

The successful candidate will assist with Windows and MacOS devices, iOS, printers, and peripherals, while maintaining inventory and contributing to system design and testing efforts.

Qualifications

• Associates degree or equivalent professional experience.
• Two or more years of desktop support and customer support experience.
• Experience with Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripherals (printers, scanners).
• Working knowledge of Microsoft Office 365, Adobe, Cisco products.
• Knowledge of Hybrid Azure/Entra Active Directory, Windows and/or MacOS security, and file permissions.

Responsibilities

• Stewarding incoming desktop support tickets through timely acknowledgement, notation, and resolution.
• Handling desktop support escalations regarding hardware, software, and networking elements.
• Providing support for both on-premises and remote employees (national and international).
• Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment.
• Provide onsite assistance for Systems Engineers when needed.
• Deployment of end-user equipment and maintaining inventory.
• Participate in the design of new or changing systems.
• Participate in functional test planning and testing for the assigned tasks.
• Participate in process improvement and documentation for any supported systems and services.
• Stay current with changes in the technical area of expertise.
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s).
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.
• Provide weekly status reports on individual projects and tasks.

Skills

Interpersonal skills

Self-starter

Multi-tasking

Customer service

Education

Associates degree or equivalent

Tools

Windows 10/11

MacOS

iOS/iPadOS

Office 365

Adobe

Cisco products

Azure Entra AD

Job description

QTS in Suwanee, GA is seeking an Enterprise IT Support Engineer I to resolve desktop issues and support a dynamic end-user environment. The role requires handling tickets, escalations, and on-site collaboration with Systems Engineers to ensure smooth technology operations.

The successful candidate will assist with Windows and MacOS devices, iOS, printers, and peripherals, while maintaining inventory and contributing to system design and testing efforts.