Genetic Testing Navigator & Phlebotomy Specialist

HALO Diagnostics; Winchester (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) plan

Paid vacation, holidays, and sick time

FSA and HSA

Disability insurance

Employee discounts

Stock options

Ongoing training and growth

Job summary

HALO Diagnostics in Winchester, VA is seeking a Patient Navigator (Patient Support & Phlebotomy) for hereditary cancer testing. This full-time, in-person role guides patients through education, scheduling, specimen collection, and follow-up to ensure a compassionate, high-quality patient experience.

Responsibilities include phlebotomy, clinic coordination, and working with partner sites and clinical teams, while maintaining HIPAA-compliant documentation and a patient-centered approach.

Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum 2 years of clinical experience (front or back office).
• Minimum 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation (if travel is required).

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Skills

Certified phlebotomist

Clinical experience

Insurance verification

Prior authorizations

BLS certification

Genetic specimen collection

Multi-tasking

Driver's license

EMR/EHR systems

Tools

EMR/EHR systems

Job description

HALO Diagnostics in Winchester, VA is seeking a Patient Navigator (Patient Support & Phlebotomy) for hereditary cancer testing. This full-time, in-person role guides patients through education, scheduling, specimen collection, and follow-up to ensure a compassionate, high-quality patient experience.

Responsibilities include phlebotomy, clinic coordination, and working with partner sites and clinical teams, while maintaining HIPAA-compliant documentation and a patient-centered approach.