Genesys Developer

Gov Services Hub; Charlotte (NC); Ibrido; USD 69.000 - 83.000; Tempo pieno

Descrizione del lavoro

Gov Services Hub in Charlotte, NC is seeking a Genesys Developer for a contract role. Hybrid work arrangement in Charlotte, NC with 1099 contract terms and hourly pay of $50–$60 per hour.

The position requires designing, building, deploying, and supporting IVR and Web Messaging systems based on business requirements. The candidate should have BS/MS in CS/Engineering, strong Genesys Cloud CX experience, REST/GraphQL APIs, and authentication knowledge (OAuth/SAML).

Competenze

• BS/MS in Computer Science, Engineering, or related field.
• Hands-on experience with Genesys Cloud CX Architect and outbound IVR/dialer.
• Experience with REST/GraphQL/JSON APIs, OAuth/SAML, and Genesys admin configurations.
• Familiar with Agile methodologies and stakeholder collaboration.

Mansioni

• Design, develop, deploy, and support IVR and Web Messaging based on business requirements.
• Analyze requirements and assist leads and Product Owners with acceptance criteria for features.
• Collaborate with Middleware and Salesforce engineering teams.
• Create, write, and execute testing plans in an agile environment.
• Troubleshoot production issues with development and operations teams.

Conoscenze

Genesys Cloud CX Architect

Genesys Cloud CX outbound dialer

REST/GraphQL/JSON APIs

OAuth/SAML authentication

Genesys configuration (agent desktop,s

Agile collaboration

NLU/Voice bot (preferred)

Formazione

BS/MS in Computer Science or related

Strumenti

GitHub

Bitbucket

Jenkins

Terraform

CX as Code

Cyara Velocity/Cyara Cruncher

Descrizione del lavoro

:

Hello

Job Title: Genesys Developer

Location: Charlotte, NC 28202(Hybrid)

Duration: Contract

DAILY RESPONSIBILITES:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirementsAnalyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developedWork collaborative with other IT teams such as Middleware and Salesforce engineeringResponsible for working with agile team to create, write, and execute testing plansWork with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Qualifications and Education Requirements

Required BS/MS in Computer Science, Engineering, or related subject

Skill/Experience/EducationMandatory SkillsREQUIRED SKILLS:

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json) Understanding of authentication methodologies (Oauth, SAML) Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired SkillsPREFERRED SKILLS:

NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Job Type: Contract

Pay: $50.00 - $60.00 per hour

Expected hours: 40 per week

Compensation Package

• 1099 contract

Schedule

• 8 hour shift
• Monday to Friday

Ability To Commute

• Charlotte, NC 28202 (Required)

Ability To Relocate

• Charlotte, NC 28202: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28202