Genesys IVR Developer (NJ)

Experis Technology Group; Jersey City (NJ); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ManpowerGroup, the parent company of Experis, is seeking a Genesys IVR Developer for Jersey City. The hybrid role focuses on designing, developing and supporting IVR and AI-powered contact center solutions in a cloud environment.

The ideal candidate has 5+ years of Genesys IVR development, strong SQL skills, and experience with conversational AI, chatbots, and data-driven reporting. You will partner with business and technology teams and present findings to senior leaders.

Qualifications

• 5+ years of Genesys IVR development experience.
• Strong SQL proficiency, including joins, aggregations, and optimization.
• Strong AI skills, including MS Copilot for data extraction, transformation, reporting, and analysis.
• Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms.
• Comfort presenting to business leaders, with strong analytical and problem-solving skills.

Responsibilities

• Design, develop, test, deploy, and support IVR, voice, and related chat solutions in a cloud environment.
• Partner with business and technology teams to ensure solutions align with strategic objectives and deliver measurable business outcomes.
• Build and evolve AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.
• Translate business requirements into technical logic and reporting solutions, including data mapping, business rules documentation, and report validation.
• Troubleshoot data issues, performance issues, and reporting discrepancies to maintain reliable customer self-service experiences.

Skills

Genesys IVR Development

SQL proficiency

AI skills

Conversational AI

Presentation to leaders

Tools

MS Copilot

Job description

Our client, Financial Services is seeking a Genesys IVR Developer (NJ) to join their team. As a Genesys IVR Developer (NJ), you will be part of the Engineering team supporting customer self-service and next-generation contact center experiences. The ideal candidate will have strong SQL skills, hands-on Genesys IVR development experience, and the ability to present clearly to senior business leaders, which will align successfully in the organization.

Job Title: Genesys IVR Developer (NJ)

Location: Jersey City, NJ (Hybrid)

What's the Job?

• Design, develop, test, deploy, and support IVR, voice, and related chat solutions in a cloud environment while following established engineering and quality best practices.
• Partner with business and technology teams to ensure solutions align with strategic objectives and deliver measurable business outcomes.
• Build and evolve AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.
• Translate business requirements into technical logic and reporting solutions, including data mapping, business rules documentation, and report validation.
• Troubleshoot data issues, performance issues, and reporting discrepancies to maintain reliable customer self-service experiences.

What's Needed?

• 5+ years of Genesys IVR development experience and strong depth across IVR and Genesys technologies.
• Strong SQL proficiency, including joins, aggregations, and optimization, plus experience validating datasets and analytical outputs using large volumes of data.
• Strong AI skills, including experience using MS Copilot for data extraction, transformation, reporting, and analysis.
• Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms (contact center technologies experience required; financial services experience is a plus).
• Comfort presenting to business leaders, with strong analytical and problem-solving skills and attention to detail.

What's in it for me?

• Opportunity to deliver next-generation customer self-service solutions using Genesys technologies.
• Work on AI-powered contact center capabilities that improve customer experiences through conversational voice and chat.
• Collaborate with business and technology stakeholders to turn requirements into reliable, user-focused solutions.
• Contribute to engineering best practices across design, development, testing, deployment, and support.
• Use modern AI-assisted development tools to accelerate delivery and improve productivity.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability

and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.