Genesys IVR Developer | NJ | AI-Powered Contact Center

Experis Technology Group; Jersey City (NJ); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ManpowerGroup, the parent company of Experis, is seeking a Genesys IVR Developer for Jersey City. The hybrid role focuses on designing, developing and supporting IVR and AI-powered contact center solutions in a cloud environment.

The ideal candidate has 5+ years of Genesys IVR development, strong SQL skills, and experience with conversational AI, chatbots, and data-driven reporting. You will partner with business and technology teams and present findings to senior leaders.

Qualifications

• 5+ years of Genesys IVR development experience.
• Strong SQL proficiency, including joins, aggregations, and optimization.
• Strong AI skills, including MS Copilot for data extraction, transformation, reporting, and analysis.
• Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms.
• Comfort presenting to business leaders, with strong analytical and problem-solving skills.

Responsibilities

• Design, develop, test, deploy, and support IVR, voice, and related chat solutions in a cloud environment.
• Partner with business and technology teams to ensure solutions align with strategic objectives and deliver measurable business outcomes.
• Build and evolve AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.
• Translate business requirements into technical logic and reporting solutions, including data mapping, business rules documentation, and report validation.
• Troubleshoot data issues, performance issues, and reporting discrepancies to maintain reliable customer self-service experiences.

Skills

Genesys IVR Development

SQL proficiency

AI skills

Conversational AI

Presentation to leaders

Tools

MS Copilot

Job description

ManpowerGroup, the parent company of Experis, is seeking a Genesys IVR Developer for Jersey City. The hybrid role focuses on designing, developing and supporting IVR and AI-powered contact center solutions in a cloud environment.

The ideal candidate has 5+ years of Genesys IVR development, strong SQL skills, and experience with conversational AI, chatbots, and data-driven reporting. You will partner with business and technology teams and present findings to senior leaders.