Senior Software Engineer, Genesys IVR & Conversational AI

Dhaka Technology Limited; Jersey City (NJ); Hybrid; USD 165,973,000 - 186,252,000; Part time

Job summary

Dhaka Technologies Limited is seeking a Senior Software Engineer specializing in Genesys IVR and Conversational AI in a hybrid Jersey City/ Pennington, NJ role. You will design, implement, and support cloud-based IVR and chat solutions while partnering with business and technology teams to meet strategic goals.

Ideal candidates bring deep AI experience, strong SQL skills, and a track record of delivering data-driven insights using Copilot tools.

Qualifications

• Experience with AI, using Microsoft Copilot for data extraction, transformation, reporting, and analysis.
• Strong proficiency in managing senior management expectations across both Technology and Line of Business.
• Strong presentation skills combined with strong analytical skills.
• Strong proficiency in SQL, including joins, aggregations, and optimization.
• Experience with data mapping, business rules documentation, and report validation.
• Experience creating reports, datasets, workflows, and analytical output using large volumes of data.
• Strong hands-on experience with data extraction, transformation, reporting, and analysis.
• Ability to interpret business requirements and convert them into technical logic and reporting solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Experience in data quality checks, reconciliation, exception reporting, and metric generation.
• Ability to troubleshoot data issues, performance issues, and reporting discrepancies.
• Good communication skills for working with business users, technology teams, and data stakeholders.
• Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications.
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences.
• Ability to translate business requirements into intuitive, user-centric designs while collaborating effectively with product, business, and technology stakeholders.
• Strong analytical and design-thinking skills, with experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences.

Responsibilities

• Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment while following established engineering and quality best practices.
• Partner with business and technology teams to ensure solutions are aligned with strategic objectives and deliver desired business outcomes.
• Help drive the evolution of customer experiences by developing AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.

Skills

AI skills

SQL proficiency

Data extraction/transformation/report

Analytical skills

Communication skills

UX/UI design

Data quality checks

Tools

Microsoft Copilot

GitHub Copilot

Job description

Dhaka Technologies Limited is seeking a Senior Software Engineer specializing in Genesys IVR and Conversational AI in a hybrid Jersey City/ Pennington, NJ role. You will design, implement, and support cloud-based IVR and chat solutions while partnering with business and technology teams to meet strategic goals.

Ideal candidates bring deep AI experience, strong SQL skills, and a track record of delivering data-driven insights using Copilot tools.