Genesys IVR Developer — AI-Driven Contact Center (Hybrid)

Innova Solutions Inc; Jersey City (NJ); Hybrid; USD 90,000 - 99,000; Full time

Benefits offered by this job

Medical & Pharmacy

Dental & Vision

401(k)

HSA/FSA

Life Insurance

Disability

ID theft protection

Paid time off

Job summary

As a Software Engineer at Innova Solutions, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery.

The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies.

Qualifications

• Strong AI skills with data extraction, transformation and analysis.
• SQL expertise including joins, aggregations and optimization.
• Experience designing UX/UI with Copilot tools and rapid prototyping.

Skills

AI skills

SQL proficiency

UX/UI design

AI-assisted dev tools

Tools

Genesys IVR

MS Copilot

GitHub Copilot

Job description

As a Software Engineer at Innova Solutions, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery.

The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies.