Senior Genesys IVR & Conversational AI Engineer

I8IS - Infiniti Software Solutions; Jersey City (NJ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

I8IS - Infiniti Software Solutions seeks a Senior Software Engineer for Genesys IVR and Conversational AI in a Jersey City hybrid role. You will deliver AI-powered self-service solutions, develop IVR and chat capabilities, and collaborate across business and technology teams to ensure outcomes align with strategic goals.

The role emphasizes cloud-based delivery, data-driven reporting, and leveraging Copilot tools to accelerate solution delivery.

Qualifications

• Experience with IVR and Genesys platforms.
• Strong AI skills and experience with data extraction, transformation, reporting and analysis.
• Ability to translate business requirements into technical logic and reporting solutions.

Responsibilities

• Design, develop, test, deploy and support IVR, voice and chat solutions in a cloud environment.
• Collaborate with business and technology teams to align solutions with objectives and outcomes.
• Advance AI-powered contact center capabilities including conversational voice/chat, automation and virtual assistants.

Skills

Genesys IVR

AI / Conversational AI

SQL

Data extraction/transformation

Data analysis

Communication skills

Tools

Genesys IVR

MS Copilot

GitHub Copilot

SQL

Job description

I8IS - Infiniti Software Solutions seeks a Senior Software Engineer for Genesys IVR and Conversational AI in a Jersey City hybrid role. You will deliver AI-powered self-service solutions, develop IVR and chat capabilities, and collaborate across business and technology teams to ensure outcomes align with strategic goals.

The role emphasizes cloud-based delivery, data-driven reporting, and leveraging Copilot tools to accelerate solution delivery.