Genesys IVR Developer

Innova Solutions Inc; Jersey City (NJ); Hybrid; USD 90,000 - 99,000; Full time

Benefits offered by this job

Medical & Pharmacy

Dental & Vision

401(k)

HSA/FSA

Life Insurance

Disability

ID theft protection

Paid time off

Job summary

As a Software Engineer at Innova Solutions, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery.

The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies.

Qualifications

• Strong AI skills with data extraction, transformation and analysis.
• SQL expertise including joins, aggregations and optimization.
• Experience designing UX/UI with Copilot tools and rapid prototyping.

Skills

AI skills

SQL proficiency

UX/UI design

AI-assisted dev tools

Tools

Genesys IVR

MS Copilot

GitHub Copilot

Job description

Position Information

Position Type: Contract Duration: 10+ Months Location: Jersey City, NJ / Pennington, NJ- Hybrid (3days Onsite, 2days Remote) Interview schedule- 2 rounds, Video Is required- in person required Primary Skill-Genesys IVR IVR IVR Development

Position Summary

As a Software Engineer, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies. Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms is highly desirable. This position is only open to applicants who can be engaged on a W-2 basis.

Required Qualifications

• Strong AI skills with experience in using MS Copilot with data extraction, transformation, reporting and analysis.
• Strong proficiency in SQL including joins, aggregations and optimization
• Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications.
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences.

Pay Range and Benefits

• Pay Range*: $65/hr to $72/hr *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
• Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.