Genesys Cloud CX Engineer - AI & Integrations (Hybrid)

INSPYR Solutions; Westmont (IL); Hybrid; USD 110,000 - 170,000; Part time

Job summary

INSPYR Solutions is seeking an experienced Genesys Contact Center Applications Engineer to design, build, and maintain a cloud contact center platform using Genesys Cloud CX. You will develop call flows, IVRs, and digital messaging, and integrate with CRM, scheduling, and data systems.

The role includes AI agent projects and CI/CD automation. You will also build dashboards, ensure PCI/PII compliance, and collaborate across security, compliance, and infrastructure teams.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years in contact center app engineering or CCaaS.
• Hands-on Genesys Cloud CX experience (Architect flows, Data Actions, OAuth).
• Experience building API integrations with REST/JSON and OAuth 2.0.
• Experience building bots and virtual agents (Genesys Bot Flows, Dialogflow CX, Lex).
• Experience with reporting via Genesys Analytics or BI tools (Power BI, Tableau).
• Experience with AI/ML, LLMs, prompt engineering, and Azure OpenAI / Foundry.
• Strong scripting skills (PowerShell, Python, JavaScript/Node.js).
• Familiar with Azure/AWS cloud services and CCaaS tech.
• Knowledge of SIP, WebRTC, SBCs, PSTN routing.

Responsibilities

• Design, build, and maintain Genesys Cloud CX flows and IVRs.
• Develop API integrations between Genesys Cloud CX and CRM/ERP systems.
• Build and tune bots and virtual agents for voice and self-service.
• Create contact center dashboards and KPIs using BI tools.
• Lead internal AI agent projects using Azure OpenAI and RAG.
• Develop automation for agent provisioning and queue management.
• Collaborate with Phone Team and Service Desk on voice routing issues.
• Support change management, release planning, and documentation.
• Coordinate with Security/Compliance for data handling and PCI/PII.
• Attend onsite meetings at Company locations as needed.

Skills

Genesys Cloud CX

Architect flows

Data Actions

OAuth 2.0

API integrations

Bots / virtual agents

Power BI

Azure OpenAI

Python/PowerShell

Cloud platforms (Azure/AWS)

SIP/WebRTC/CCaaS

Education

Bachelor's degree in Computer Science, IT, or related

Tools

Genesys Cloud CX

Power BI

Azure OpenAI / Azure AI Foundry

AWS Lambda

Google Dialogflow CX

Amazon Lex

Tableau

Azure Functions

Logic Apps

SIP/WebRTC

Job description

INSPYR Solutions is seeking an experienced Genesys Contact Center Applications Engineer to design, build, and maintain a cloud contact center platform using Genesys Cloud CX. You will develop call flows, IVRs, and digital messaging, and integrate with CRM, scheduling, and data systems.

The role includes AI agent projects and CI/CD automation. You will also build dashboards, ensure PCI/PII compliance, and collaborate across security, compliance, and infrastructure teams.