Generator Services Production Manager

generator-supercenter-careers; Lafayette (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of emplo

Paid time off

Job summary

Generator Supercenter is seeking a highly organized and detail-oriented Production Manager to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, handle customer relations, and ensure timely project completion.

Responsibilities include scheduling visits, coordinating billing, tracking parts, reporting KPIs, interviewing staff, and

Qualifications

• Experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Customer Service & Billing: Answer inbound calls and assist customers with inquiries. Set up and manage automatic billing cycles for service contract customers.
• Operations & Reporting: Organize and track service parts and materials to ensure availability. Report weekly and monthly KPIs to corporate locations.
• Team Management & Hiring: Interview potential employees for store locations. Set opening and closing schedules for the store.
• Project Oversight & Financials: Track projects from sales through completion, ensuring all deadlines are met. Collect payments due upon project completion.

Skills

Production management

Scheduling

Service coordination

Customer service

Communication

Leadership

Problem solving

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter is seeking a highly organized and detail-oriented Production Manager to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, handle customer relations, and ensure timely project completion.

Responsibilities include scheduling visits, coordinating billing, tracking parts, reporting KPIs, interviewing staff, and