Generator Service Trainer — Hands-On Curriculum Lead

Generac Power Systems; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Generac Power Systems is seeking a Technical Service Trainer to deliver comprehensive training to technicians on generator repair and installation at our Concord, North Carolina training center. You will develop curriculum, create technical documentation, and support cross-functional teams to improve service programs and product knowledge.

The role requires hands-on generator experience, strong writing and presentation abilities, and willingness to obtain a DOT license if needed.

Qualifications

• High School Diploma or equivalent.
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience.
• Associates or Bachelor’s degree preferred; curriculum development experience; ASE certification; SAP or ERP experience.

Responsibilities

• Instruct technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation such as owner, installation, diagnostic and service manuals and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Willing to obtain DOT driver’s license (Non CDL) if needed.

Skills

Instruct training

Curriculum development

ASE certification

Generator knowledge

MS Office

Technical troubleshooting

Education

High School Diploma or equivalent

Associate or Bachelor’s degree

Tools

ERP systems

SAP

Job description

Generac Power Systems is seeking a Technical Service Trainer to deliver comprehensive training to technicians on generator repair and installation at our Concord, North Carolina training center. You will develop curriculum, create technical documentation, and support cross-functional teams to improve service programs and product knowledge.

The role requires hands-on generator experience, strong writing and presentation abilities, and willingness to obtain a DOT license if needed.