Generator Technical Service Trainer | Curriculum Developer

West Coast Energy Systems; Zeeland (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

West Coast Energy Systems is seeking a Technical Service Trainer to deliver comprehensive training to technicians onsite at our service training center in Sussex, Wisconsin. The role focuses on generator repair, installation, startup, operation and troubleshooting across Generac products.

Responsibilities include developing curricula, instructing technicians, writing manuals and service bulletins, establishing warranty rates, and collaborating with internal teams. Travel may be occasional.

Qualifications

• High School Diploma or equivalent required.
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience.
• Associates or Bachelor's degree preferred.
• Knowledge of MS Office (Word, PowerPoint, Excel) and ability to write and present technical information.

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• DOT driver (Non CDL)
• Other duties as assigned

Skills

MS Office

Technical writing

Training

Generator startup

Prioritization

Attention to detail

Hand tools

Education

High School Diploma or equivalent

Associates or Bachelor's degree

Tools

SAP

Job description

West Coast Energy Systems is seeking a Technical Service Trainer to deliver comprehensive training to technicians onsite at our service training center in Sussex, Wisconsin. The role focuses on generator repair, installation, startup, operation and troubleshooting across Generac products.

Responsibilities include developing curricula, instructing technicians, writing manuals and service bulletins, establishing warranty rates, and collaborating with internal teams. Travel may be occasional.