Technical Service Trainer - Charlotte, North Carolina

DR Power LLP; Concord (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Generac in Concord, North Carolina seeks a Technical Service Trainer to deliver comprehensive training to technicians on generator repair and installation. This onsite role supports the service training team and leverages technical expertise to guide start-up, operation, and troubleshooting across Generac products.

Responsibilities include developing curriculum, writing and reviewing technical documentation, establishing warranty rates for prototypes, and collaborating with internal departments

Qualifications

• High School Diploma or equivalent.
• 3 years field technician experience in HVAC, automotive, generator or related discipline, or 3 years combined field tech and technical training experience.
• Willing to obtain DOT drivers license (Non CDL) if needed.

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Willing to obtain DOT driver's license (Non CDL) if needed.

Skills

Technical training

Curriculum development

Technical writing

Generator troubleshooting

MS Office

Documentation

Prioritization

Hand tools

Education

High School Diploma

Associate or Bachelor degree

ASE certification

SAP (ERP)

Tools

SAP

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? In the role of Technical Service Trainer working onsite at our training center in Concord, North Carolina you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

Essential Duties & Responsibilities:

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• Willing to obtain DOT drivers license (Non CDL) if needed

Minimum Qualifications:

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

Preferred Qualifications:

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Knowledge, Skills and Abilities:

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.