Supervisor Service Coordinator - West

West Coast Energy Systems; Stockton (CA); On-site; USD 72,000 - 85,000; Full time

Job summary

Energy Systems in the United States is seeking a Service Coordinator to manage field service scheduling for generator systems, ensuring timely work completion and strong customer satisfaction.

You will lead a team of coordinators, coordinate quotes and invoicing, monitor expenses, and ensure parts availability for successful job execution. A background in service operations and a related degree is preferred.

Qualifications

• Associates or Bachelors degree in related field (or equivalent experience).
• 1-2 years supervising a team in service operations or related fields.
• Experience with Generac equipment or similar power systems preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Knowledge of service parts and the service industry; basic mechanical/technical aptitude.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and customer mediation skills.
• DOT Medical Card and ability to drive a heavy-duty truck.

Responsibilities

• Schedule and track field service work to maximize efficiency and satisfaction.
• Monitor task completion and coordinate with service supervisor team.
• Ensure jobs are completed on time and within quotes.
• Invoicing of completed work orders and monitoring GP goals.
• Obtain service quotes and communicate with customers.
• Quote service repairs and recommended steps.
• Weekly reporting of invoicing, receivables, and expenses.
• Maintain knowledge of generator system technology.
• Interact with customers to confirm appointments and quotes.
• Research and respond to customer disputes.
• Oversee startup scheduling in the branch.
• Ensure parts availability for service jobs.
• Lead and develop a team of Service Coordinators.
• Perform dispatch duties for field workforce.

Skills

Team leadership

Customer service

Time management

Interpersonal skills

Detail-oriented

Math skills

Microsoft Office

Communication

Education

Associates or Bachelors degree in related field

Bachelor's Degree in Business; Diesel Technology or related field

Tools

FieldServio

SAP

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Major Responsibilities

• Ensure timely scheduling and follow-up of work to achieve maximum efficiencies and customer satisfaction based on job status and company procedures.
• Monitor for consistency of task completion within the service coordinator team and coordinate with other Service Coordinator Supervisors.
• Ensuring jobs/work orders are completed on time and within quoted amounts and timeframes
• Invoicing completed work orders while monitoring GP goals
• Receive service quotes from Operations Department and service customers according to established service quote procedures
• Quoting service repair jobs and recommended repairs
• Weekly Reporting of Invoicing, Receivables and Expenses of Service Department
• Maintain an up-to-date knowledge of generator system technology, including competitive industries
• Interact with customers on a regular basis regarding service needs, confirmation of appointments, service quotes, approval for work, and follow-up needs.
• Research and reply to customer disputes.
• Oversee scheduling of startups in branch service area.
• Confirm availability of parts and special equipment required for successful completion of service job.
• Support of other Service departmental roles on an as needed basis
• Manage and lead a team of Service Coordinators, supporting them in daily tasks and with career development.
• Perform Service Coordinator duties as needed, including but not limited to: Schedule all field and service maintenance and repair of industrials, residential, and portable generators according to established dispatch procedures to ensure timely and accurate schedules of work.

Minimum Job Requirements

Education

• Associates or Bachelors degree in related field (or equivalent experience)

Work Experience

• 1-2 years supervising a team in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation.

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Must have strong attention to detail
• Customer satisfaction and mediation strategies.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Preferred Job Requirements

Education

• Bachelor's Degree in Business; Degree in Diesel Technology or a related field

Work Experience

• 2-4 years supervising a team in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation.

Knowledge / Skills / Abilities

• Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.)
• Proficiency in schematic and service documentation

Physical Requirements and Working Conditions

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use their hands to manipulate objects, tools, or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above the shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee must be able to obtain a DOT Medical Card, and the ability to drive a heavy-duty truck on a daily basis.

Compensation:

Generac is committed to fair and equitable compensation practices. The annual salary for this role is $72,000-85,000. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifi