Service Operations Specialist

Generac; Sussex (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Generac is seeking a Service Coordinator to act as the main contact for customers, triaging requests and ensuring swift resolutions. You will create and manage service jobs, coordinating technician schedules and proactive maintenance with customers to optimize service delivery.

You will also create and update customer records, manage equipment transfers, and collaborate with the credit team to resolve account issues, ensuring accurate work orders and timely billing.

Qualifications

• 2+ years of administrative experience in a service-related business.
• 2+ years of scheduling field technicians and/or customer service.
• Computer literacy with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Serve as the primary point-of-contact for customers, triaging service requests.
• Create and manage service jobs, coordinating technician schedules.
• Proactively schedule preventative maintenance and repair services with customers.
• Create, audit, and update new customers and maintain customer location accounts.
• Manage equipment transfers between accounts with proper documentation.
• Collaborate with the credit department to resolve account status issues and maintain smooth service operations.
• Utilize customer portals to oversee and update all open work orders; ensure timeliness.
• Track and oversee job progress from initiation through completion.
• Review completed jobs for billing readiness with technical billers.

Skills

Time management

Interpersonal skills

Team player

Customer service

Prioritization

Computer literacy

High-pressure situations

Basic math skills

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Tools

FieldServio

SAP

Microsoft Excel

Job description

Generac is seeking a Service Coordinator to act as the main contact for customers, triaging requests and ensuring swift resolutions. You will create and manage service jobs, coordinating technician schedules and proactive maintenance with customers to optimize service delivery.

You will also create and update customer records, manage equipment transfers, and collaborate with the credit team to resolve account issues, ensuring accurate work orders and timely billing.