Generator Field Service Coordinator: NY Dispatch & Growth

H O Penn Machinery; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided cellphone & laptop

Job summary

H.O. Penn Machinery is seeking a Power Generator Field Service Coordinator to schedule and dispatch Generator Service Technicians across the New York Metro area, based in Bronx or Medford.

The role requires coordinating labor, parts, and tool needs while maintaining customer communication and service quality. The position offers a competitive salary range of $65,000 to $80,000 per year, with on-call responsibilities including weekends and holidays, and benefits such as medical/dental/vision,

Qualifications

• Minimum 2 years’ experience coordinating labor schedules (union labor preferred).
• 2 years of technical experience (mechanical or electrical) preferred.
• Experience troubleshooting and/or repairing electrical equipment (generator, ATS, switchgear) AC/DC; diesel engine troubleshooting preferred.
• Strong computer skills and comfort with new technology for service communications.
• Strong communication and organization skills; valid driver's license required.
• Position requires off-hour on-call availability, including weekends/holidays.

Responsibilities

• Successfully coordinate service calls and field service of generators.
• Communicate work scope, changes, and job status to stakeholders.
• Schedule, plan, and assign work to maximize technician utilization.
• Coordinate parts and tooling resources for technicians.
• Assist Service Manager with invoicing and payroll back-up.
• Collaborate with CSA Coordinator; report extra work to sales.

Skills

Labor scheduling coordination

Mechanical/Electrical

Electrical troubleshooting

Computer literacy

Communication

Organization

Driver's license

On-call availability

Travel flexibility

Job description

H.O. Penn Machinery is seeking a Power Generator Field Service Coordinator to schedule and dispatch Generator Service Technicians across the New York Metro area, based in Bronx or Medford.

The role requires coordinating labor, parts, and tool needs while maintaining customer communication and service quality. The position offers a competitive salary range of $65,000 to $80,000 per year, with on-call responsibilities including weekends and holidays, and benefits such as medical/dental/vision,