Power Generator Field Service Coordinator

H O Penn Machinery; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided cellphone & laptop

Job summary

H.O. Penn Machinery is seeking a Power Generator Field Service Coordinator to schedule and dispatch Generator Service Technicians across the New York Metro area, based in Bronx or Medford.

The role requires coordinating labor, parts, and tool needs while maintaining customer communication and service quality. The position offers a competitive salary range of $65,000 to $80,000 per year, with on-call responsibilities including weekends and holidays, and benefits such as medical/dental/vision,

Qualifications

• Minimum 2 years’ experience coordinating labor schedules (union labor preferred).
• 2 years of technical experience (mechanical or electrical) preferred.
• Experience troubleshooting and/or repairing electrical equipment (generator, ATS, switchgear) AC/DC; diesel engine troubleshooting preferred.
• Strong computer skills and comfort with new technology for service communications.
• Strong communication and organization skills; valid driver's license required.
• Position requires off-hour on-call availability, including weekends/holidays.

Responsibilities

• Successfully coordinate service calls and field service of generators.
• Communicate work scope, changes, and job status to stakeholders.
• Schedule, plan, and assign work to maximize technician utilization.
• Coordinate parts and tooling resources for technicians.
• Assist Service Manager with invoicing and payroll back-up.
• Collaborate with CSA Coordinator; report extra work to sales.

Skills

Labor scheduling coordination

Mechanical/Electrical

Electrical troubleshooting

Computer literacy

Communication

Organization

Driver's license

On-call availability

Travel flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Power Generator Field Service Coordinator

Regular Full-Time Bronx, NY, US

Salary Range: $65,000.00 To $80,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Power Generator Field Service Coordinator Bronx, NY OR Medford, NY

Pay :$65,000 - $80,000/year(dependent on prior relevant experience)

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided cellphone & laptop

Key Qualifications

• Minimum 2 years’ experience in coordinating labor schedules, union labor preferred
• 2 years of technical experience (mechanical or electrical) preferred
• Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills
• Clean & valid driver’s license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  - If based in Medford, occasional travel to Bronx location as needed

This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value.

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist Power Systems Service Manager with service processes.

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, & related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with Power Systems Service team.

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
• Communicate additional work required from CSA inspections to sales reps
• Act as a back-up to Billing Clerk for payroll

Qualifications

• Minimum 2 years’ experience in coordinating labor schedules, union labor preferred
• 2 years of technical experience (mechanical or electrical) preferred
• Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills
• Clean & valid driver’s license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  - If based in Medford, occasional travel to Bronx location as needed

Physical Requirements

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.