General Surgery Patient Financial Navigator

Banner Health; Glendale (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Banner Health is seeking a Patient Financial Services Representative for the General Surgery clinic in Glendale, AZ. The role focuses on patient registration, insurance verification, and financial counseling to maximize reimbursement.

You will support scheduling, payments, and patient flow in a fast-paced clinic environment. Ideal candidates will have a high school diploma or GED and experience in patient financial services, with strong communication and data-entry skills.

Qualifications

• High school diploma or GED required.
• 1+ year experience in patient financial services, billing, or insurance processes preferred.
• Strong interpersonal, oral, and written communication skills are essential.

Responsibilities

• Answer phones and register/check-in patients.
• Verify insurance eligibility and obtain pre-certifications/referrals as needed.
• Calculate and collect patient liability and explain financial policies.
• Enter payments/charges and reconcile daily payments.
• Schedule appointments and coordinate with payors for timely visits.
• Provide excellent customer service and assist patient flow in clinic.
• Assist with patient records requests in accordance with policy and law.
• Support various front-desk tasks including escorting patients and handling materials.
• Maintain independent, accurate work in a fast-paced environment.

Skills

Interpersonal skills

Communication skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Patient Financial Services Representative for the General Surgery clinic in Glendale, AZ. The role focuses on patient registration, insurance verification, and financial counseling to maximize reimbursement.

You will support scheduling, payments, and patient flow in a fast-paced clinic environment. Ideal candidates will have a high school diploma or GED and experience in patient financial services, with strong communication and data-entry skills.