General Manager - Upscale Restaurant

Willow Tree Recruiting; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k options

Paid vacation 2 weeks

Paid sick time 1 week

Family meal

Cell phone stipend

Manager outings

Job summary

Willow Tree Recruiting is seeking a General Manager for a Michelin Guide-recognized restaurant group known for Italian-inspired cuisine, handmade pasta, pizza, and seasonal offerings. This upscale concept offers strong culture, career growth, and comprehensive benefits.

You will lead daily FOH operations, develop service systems, coach a high-performing team, manage scheduling and guest relations, and partner with culinary leadership to drive guest satisfaction and revenue.

Qualifications

• 3+ years as General Manager or Senior AGM in a $6M+ upscale or fine dining restaurant
• Hands-on, floor-focused leadership with a guest-service orientation
• Proven ability to lead, motivate, and earn the respect of an experienced service team
• Collaborative, humble and team-oriented culture with growth mindset
• Demonstrated ability to develop and elevate service standards and training

Responsibilities

• Lead daily front-of-house operations with a strong, visible presence on the floor
• Create and maintain service systems that support consistency, efficiency and guest satisfaction
• Coach, motivate, and hold the FOH team accountable to standards
• Oversee FOH scheduling, staffing and labor to ensure smooth operations
• Manage guest communications, service recovery, comps, discounts, and FOH concerns
• Partner with shift supervisors, culinary leadership and senior management for seamless execution
• Develop and support an experienced service team through hands-on leadership and training
• Monitor revenue and service performance; identify opportunities to strengthen operations
• Foster a positive, collaborative team culture built on accountability, hospitality and professionalism
• Ensure opening, closing and shift procedures are consistently executed

Skills

Front-of-house leadership

Service systems

Team coaching

FOH scheduling

Guest communications

Cross-functional collaboration

Training & development

Revenue monitoring

Positive culture

Operational consistency

Job description

Join this Michelin Guide-recognized restaurant group known for its strong culture and dynamic, fast-paced environment as General Manager of its upscale dining concept, offering excellent compensation, comprehensive benefits, and career growth potential.

Company:

• Chef-driven hospitality group known for acclaimed Italian-inspired restaurants, handmade pasta, pizza, and seasonal cuisine
• Established and expanding restaurant company with multiple concepts across full-service dining, pizzerias, and retail-focused offerings
• Medical, Dental, and Vision insurance
• 401k options (no matching)
• 2 weeks paid vacation, 1 week paid sick time
• Family meal
• Monthly cell phone stipend
• Manager outings

Your Role with the Company:

• Lead daily front-of-house operations with a strong, visible presence on the floor
• Create and maintain effective service systems that support consistency, efficiency, and exceptional guest experiences
• Coach, motivate, and hold the FOH team accountable to established service and hospitality standards
• Oversee scheduling, staffing, and FOH labor to support smooth and efficient operations
• Manage guest communications, service recovery, comps, discounts, and other front-of-house concerns
• Partner closely with shift supervisors, culinary leadership, and senior management to ensure seamless daily execution
• Develop and support a highly experienced service team through hands-on leadership, feedback, and ongoing training
• Monitor revenue and service performance while identifying opportunities to strengthen operations and guest satisfaction
• Foster a positive, collaborative team culture built on accountability, professionalism, and hospitality
• Ensure opening, closing, and shift procedures are consistently executed to support smooth daily operations

Qualifications:

• 3+ years of experience as a Senior Assistant General Manager or General Manager in a $6M+ upscale or fine dining restaurant
• Strong passion for guest service with a hands-on, floor-focused leadership style
• Proven ability to lead, motivate, and earn the respect of an experienced service team
• Collaborative, humble, and team-oriented approach with a strong cultural fit
• Growth mindset with a genuine desire to learn, develop, and deepen leadership and service expertise