General Manager: Retail Ops & Profit Leader

Love's Travel Stops; Oak Grove (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Tuition Assistance

Paid Time Off

401k Match

Health Insurance

Competitive Pay

Career Development

Bonus Program

Hiring Immediately

Profit Sharing

Job summary

Love's Travel Stops, a leading retail/travel stop operator, seeks a General Manager to oversee a high-volume truck care facility. You will lead staff, drive exceptional customer service, manage operations, and execute strategies to improve sales and customer satisfaction within a fast-paced retail setting.

This role offers opportunities for leadership, financial oversight, and collaboration with a diverse team dedicated to delivering value to professional drivers and fleets.

Qualifications

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years’ experience managing operations with annual sales volume of $2+ million
• 2+ years’ experience deciphering and impacting budgets and P&L statements
• 2+ years’ experience supervising and training 10+ employees
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.

Responsibilities

• Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Job description

Love's Travel Stops, a leading retail/travel stop operator, seeks a General Manager to oversee a high-volume truck care facility. You will lead staff, drive exceptional customer service, manage operations, and execute strategies to improve sales and customer satisfaction within a fast-paced retail setting.

This role offers opportunities for leadership, financial oversight, and collaboration with a diverse team dedicated to delivering value to professional drivers and fleets.