Retail GM: Lead Store Ops, Sales & Growth

Love's Travel Stops; Lodi (CA); On-site; USD 57,000 - 86,000; Full time

Benefits offered by this job

Company funded tuition assistance

Paid time off

401(k) – 100% match up to 5%

Health/dental/vision insurance after 0

Quarterly bonus program

Profit sharing

Job summary

Love’s Travel Stops and Country Stores is seeking a Retail General Manager to lead a high-volume retail customer service center. You will supervise Operations Managers and Assistant Managers, drive sales, ensure safe and clean facilities, and execute strategies to enhance customer satisfaction.

With opportunity as a core benefit, you’ll manage processes, training, budgeting, and HR support, while reflecting Love’s commitment to service and growth across over 630 locations.

Qualifications

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Responsibilities

• Ensure a safe, clean, and well-maintained location interms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Skills

Customer service

Organizational skills

Multitasking

Excel

Outlook

Word

Physical stamina

Background check

Drug screen

Motor vehicle check

Tools

Excel

Outlook

Word

Job description

Love’s Travel Stops and Country Stores is seeking a Retail General Manager to lead a high-volume retail customer service center. You will supervise Operations Managers and Assistant Managers, drive sales, ensure safe and clean facilities, and execute strategies to enhance customer satisfaction.

With opportunity as a core benefit, you’ll manage processes, training, budgeting, and HR support, while reflecting Love’s commitment to service and growth across over 630 locations.