General Manager - Reading Skyline

Skyline Chili, Inc.; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Skyline Chili, LLC is seeking a General Manager to oversee all aspects of restaurant operations in Cincinnati, OH. The GM will drive financial results, ensure hospitality excellence, and enforce policies and SOPs while developing a high-performing team.

Responsibilities include directing daily operations, training staff, maintaining customer satisfaction, and ensuring accurate reporting and profitability in line with company expectations.

Qualifications

• Experience leading and developing strong restaurant teams.
• Ability to manage hospitality and guest service to high standards.
• Strong focus on safety, cleanliness, and on-time service.

Responsibilities

• Direct and administer all restaurant operations to meet financial and service goals.
• Ensure compliance with policies, procedures, and SOPs.
• Lead, train, and develop restaurant staff to deliver consistent service.
• Foster effective communication with customers and resolve issues promptly.
• Maintain accurate reports and records and suggest operational improvements.
• Build positive relationships with customers and corporate teams.
• Drive profitability in line with company expectations.

Skills

Team leadership

Operations management

Guest service excellence

Job description

General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a General Manager (GM) you will be responsible for:

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.