General Manager

Skyline Chili Corporate; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Skyline Chili Corporate in Cincinnati is seeking a General Manager who will lead the restaurant's operations with a focus on hospitality, guest service, and a positive, playful culture.

You will direct and develop a strong team, ensure safety and quality, and drive on-target financial results while upholding company policies.

If you have 3–5 years of leadership experience in the restaurant industry, this role offers an opportunity to shape guest experiences and business performance.

Qualifications

• Minimum 3–5 years of leadership experience in the restaurant industry.
• Strong hospitality and guest service focus.
• Ability to train and develop a diverse team.
• Direct and manage restaurant operations and financial results.

Responsibilities

• Directing and administering the restaurant's overall operations, including financial results, safety, service, and cleanliness.
• Ensure policies and procedures are followed per SOPs and HR policies.
• Ensure customers are promptly and professionally served.
• Select, train, direct, develop, and supervise restaurant team members.
• Maintain efficiency and profitability in line with company goals.
• Build good relationships with customers and resolve questions and issues promptly.

Skills

Leadership

Hospitality

Guest service

Team development

Job description

General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a General Manager (GM) you will be responsible for:

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.

If you have 3-5 years of leadership experience in the restaurant industry.