General Manager — Mobility & Store Operations Leader

Mobility Works; Omaha (NE); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Work/Life Balance

Commission

Health Insurance

FSAs

Holidays

PTO

Tuition Reimbursement

EAP

Life & Disability

Wellness Program

401k

Job summary

MobilityWorks in the United States seeks a General Manager to lead store operations, including consumer and commercial sales and service. This role drives revenue, market growth, and customer relations in line with company policies and procedures.

The GM will supervise teams, partner with HR to staff the store, forecast sales, and maintain vehicle inventory while promoting training and a high level of customer care. Regular business hours support work-life balance.

Qualifications

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in Salesforce are preferred.

Responsibilities

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Skills

Sales management

Customer service

Independent work

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

MobilityWorks in the United States seeks a General Manager to lead store operations, including consumer and commercial sales and service. This role drives revenue, market growth, and customer relations in line with company policies and procedures.

The GM will supervise teams, partner with HR to staff the store, forecast sales, and maintain vehicle inventory while promoting training and a high level of customer care. Regular business hours support work-life balance.