General Manager - Mobility & Customer Experience Leader

MobilityWorks; Tacoma (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading transportation solutions provider in Tacoma is seeking an experienced General Manager to oversee daily operations and lead the sales and service teams. The ideal candidate will have over 3 years of management experience, strong customer service skills, and a passion for assisting individuals with mobility needs. This full-time role focuses on ensuring an outstanding customer experience while driving team performance and operational efficiency.

Qualifications

• 3+ years of leadership or management experience in automotive, retail, or service.
• Strong customer service and team-building abilities.
• Ability to manage operations and performance metrics.

Responsibilities

• Lead and develop the sales and service teams.
• Oversee daily store operations and performance metrics.
• Ensure high-quality customer service and problem resolution.
• Manage scheduling, workflow, and operational efficiency.
• Build relationships with community partners and referral sources.
• Maintain compliance, safety, and facility standards.

Skills

Leadership experience

Customer service skills

Team-building skills

Communication skills

Problem-solving abilities

Job description

A leading transportation solutions provider in Tacoma is seeking an experienced General Manager to oversee daily operations and lead the sales and service teams. The ideal candidate will have over 3 years of management experience, strong customer service skills, and a passion for assisting individuals with mobility needs. This full-time role focuses on ensuring an outstanding customer experience while driving team performance and operational efficiency.