General Manager

Mobility Works; Plainfield (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

MobilityWorks is seeking a General Manager to oversee store operations, including consumer and commercial sales and service activities. The GM drives performance, ensures consistent messaging with regional leadership, and coaches staff to achieve goals.

The role focuses on achieving sales targets, managing inventory and service levels, and collaborating with regional managers to expand market presence while maintaining exceptional customer relationships.

Qualifications

• High school diploma or GED required.
• 2–3 years of sales management experience required.
• Exceptional customer service skills mandatory.
• Proficiency in Microsoft Office; Salesforce familiarity preferred.

Responsibilities

• Supervise all facets of store operations: consumer and commercial sales, and service.
• Provide staff coaching, mentorship, and performance feedback.
• Develop local marketing and maintain messaging aligned with regional managers.
• Forecast unit sales and gross profit, report performance with KPIs.
• Collaborate with HR to recruit and retain qualified staff; uphold customer service standards.

Skills

Customer service skills

Team leadership

Coaching/mentoring

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Job Description

MobilityWorks is the nation's leading retailer of wheelchair-accessible vehicles and mobility solutions, dedicated to empowering people with disabilities to live independently. With locations across the United States, we provide vehicle sales, service, rentals, and home accessibility solutions, delivering exceptional customer service and innovative products that improve quality of life. Our team is driven by a shared mission to make transportation and accessibility easier for every customer.

The General Managerr holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.